Child Care

Child Care Policies

General

  • Parents and/or Guardians who are using the Child Care must stay in the building while their child is under the care of our professionals.
  • Children/Toddlers are permitted in the Child Care for a maximum of 3 hours per visit, infants are permitted in the Child Care for a maximum of 2 hours per visit.
  • Children under the age of 1 year require a 20-minute trial visit before they are permitted access to the Child Care. Trial visits for children over 1 year of age are at the discretion of the Child Care staff.
  • Child Care at Talisman Centre is a nut-free zone.
  • Only indoor shoes or socks are permitted in the Child Care area.

For rules and regulations please visit Rules & Regulations – Child Care.

Pre-Booking

To reserve your spot

  1. You can book up to one week in advance – beginning Sunday at 6:00pm prior to the week you are interested in by calling 403.355.1289 or two weeks in advance using our mobile APP or Active Member Rewards Online Portal.
  2. Important: Calls made before 6:00pm on Sundays will not be accepted.
  3. Specify your name, phone number, your child’s name, age, date/time you wish to book, length of stay (3 hour maximum for children/toddler, 2 hour maximum for infants).
  4. Pre-Booking times are on the ¼ hour.
  5. Drop-in spaces may be available every day on a first-come, first-serve basis. However, if you choose to drop in, please note space may not be available as staffing is determined by pre-booked spots. It is recommended that you call ahead to confirm space is available.
  6. If you DO NOT make the pre-book list you will be notified promptly and placed on the waiting list. If you don't hear back from us, you have been added to the pre-book.

If you’re running late

We will be happy to hold your booking for 15 minutes after your start time. After that, time spots will be given away to drop-in customers on a first-come, first-serve basis.

 

If you have to cancel

Please call before 8:30am on the day of your booking for daytime hours and by 12:00pm for evening hours (messages can be left). Or if booked through the APP, cancel through the APP under "My Bookings". Otherwise you will be charged a cancellation fee equivalent to 1 hour of services per child.