Mobile APP

FAQ

Get Talisman Centre's FREE Active

Member Rewards Program & Mobile APP

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Frequently Asked Questions


GENERAL

Who can use Talisman Centre's Active Member Rewards Portal and Mobile APP?

Any Annual Members, 30 Day Pass, 10 Pass, Summer Fitness and 12 Days of Fitness Pass holders can login and create an Active Member Rewards Account. All you need to register is your Member Barcode number and the postal code associated with your Talisman Centre Membership Account.

Talisman Centre's Mobile APP is available for iPhone, iPad, and Android devices only. You must have both a valid email address and an active Talisman Centre barcode. 

Are the Active Member Rewards Portal and Mobile APP free?

The Active Member RewardsPortal is available, for free, for all Talisman Centre Members.

The APP is free to download. Additional carrier data fees may apply. Check with your wireless service provider to determine applicable fees.

Why isn't there a Blackberry version of the APP?

The Blackberry is best for encrypted communication and messaging and has not been optimized for most apps. Talisman Centre set out to provide another option for customers to get connected and get in the know from their preferred mobile devices. Research was undertaken to track web visits which resulted in over 44% of visits coming from an iPhone/iPad or Android devices.

Blackberry users or members without smart phones can now get all of the same Rewards benefits by logging onto our new Active Member Rewards Portal from your home computer. You can also receive important facility and Talisman Centre events information if you:

  •  Subscribe to our bi-monthly Member eNewsletter

  •  Subscribe to our RSS Feed get Facility Alerts right to a mobile device or desktop

  •  Follow us on Facebook or Twitter

Non-APP/Active Member Rewards Portal users will still be able to book a spot in our Group Fitness classes by obtaining a Group Fitness Access Card one hour before the start of the class. Talisman Centre allocates 50% of our bookable Group Fitness spots to Active Member Rewards Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.


HOW DO I?

How do I register on the Active Member Rewards Portal?

To activate your membership in Talisman Centre's Active Member Rewards Portal, please click on 'Active Member Rewards Sign Up' in the top right corner of our main page at www.talismancentre.com.

Please make sure you have the following:

  • Talisman Centre Member Barcode, and
  • Postal Code that is associated with your Talisman Centre Member Account. If you are unsure of what postal code you used to activate your account, please visit our Customer Service Desk or use the contact information provided below.

How do I check in using the Mobile APP?

  1. Hit the 'Card' button in the tool bar along the bottom of the APP
  2. Press the "Show Bar Code" button.
  3. Scan the digital barcode in the gate scanner

How do I connect to Talisman Centre's Member WiFi

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named Member_Internet from the list of available networks and connect to it using the password "freetrial"

How do I forget the Shaw Go WiFi network?

If you are not a Shaw Internet customer, and your phone tries to automatically connect to "ShawOpen", you may have trouble launching the APP. You will want to tell your phone to "Forget this Network":

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named ShawOpen from the list of available preferred networks on your device
  3. iOS mobile devices: Select the blue arrow beside ShawOpen > Forget this Network > Forget
  4. Android devices: Click on ShawOpen > Forget

How do I book a class using the APP?

To take advantage of our 48 hour advance booking feature please do the following:

  • Click on 'Facility' in the tool bar at the bottom of the APP
  • Go to 'Classes' in the 'Facility' page
  • Search available classes by class type, date or group fitness instructor
  • If a class is bookable, a 'Book' button will be visible underneath the class listing
  • Click 'Book' button to reserve your spot in the class
  • Should you be looking to book a Group Fitness Class on the day of the class, go to 'Today's Classes' in the
  • 'Classes' page and follow the last two items listed above.
  • The following are bookable Group Fitness Class Types:
    • Power Cycle
    • Group Core
    • Zumba®
    • Pilates
    • Yoga
    • Hot Yoga
    • Pure Adrenaline
  • If the class you would like to book shows that it is 'FULL', you can still obtain a Group Fitness Access Card from our Customer Service Desk one hour prior to the start of the class. Talisman Centre allocates 50% of our bookable Group Fitness spots to Active Member Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.
  • All APP and Online bookings must be present 5 minutes prior to the start time of the class. Failure to do so will result in the booked spot being cancelled.

How do I book a class using the Active Member Portal?

  • Click on the 'FACILITY' icon located in the Active Member Rewards Portal
  • Click on the 'CLASSES' icon located on the main Loyalty Rewards Page
  • Search available classes by class type, date or group fitness instructor
  • If there are spots available, there will be an option to 'Book' next to the class listing.
  • Click on the 'Book' button to reserve your spot in the class
  • The following are bookable Group Fitness Class Types:
    • Power Cycle
    • Group Core
    • Zumba®
    • Pilates
    • Yoga
    • Hot Yoga
    • Pure Adrenaline
  • If the class you would like to book shows that it is 'FULL', you can still obtain a Group Fitness Access Card from our Customer Service Desk one hour prior to the start of the class. Talisman Centre allocates 50% of our bookable Group Fitness spots to Active Member Rewards Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.
  • All APP and Online bookings must be present 5 minutes prior to the start time of the class. Failure to do so will result in the booked spot being cancelled.

I am not able to make a class that I booked using the Active Member Rewards Portal/APP. What should I do?

Once you have reserved a spot in a Group Fitness Class, the 'Book' button will be replaced with a 'Cancel' button. Please press this button and your reservation will be cancelled. The cancellation needs to be completed 90 minutes or more before the scheduled start of the class.

How do I redeem my Active Member Rewards points?

Once you have collected enough points to redeem an item from our rewards page:

  • Click on 'Rewards'
  • Click on 'Redeem'
  • Click on the item you would like to redeem

If you have enough points, the order will take up to 5 business days. During this time, you will receive a confirmation email letting you know when your item will be available for pick up at our Customer Service Desk.


TROUBLE SHOOTING

I tried entering my barcode but the APP won't accept it?

If the APP will not accept your barcode and your barcode starts with a leading '0', try entering the code without the '0'.

It takes 24-48 hours for the Active Member Rewards Portal and the APP to sync with our customer database. If you are a new member, please allow this time period before trying to log into the app again.

Please ensure that you are entering the correct barcode and a valid email address.

If you are still having issues, please visit our Customer Service Desk for assistance or use the contact information below.

I tried entering my postal code to register and the Active Member Rewards Portal will not accept it.

The postal code you enter must be the postal code that is registered in your Talisman Centre Member Account information. If you are unsure what that postal code is, please visit our Customer Service Desk.

I earned Active Member Rewards Points but they are not showing up on my Total Points?

Please try clicking on the refresh button in the top right corner of the APP. Also, if the APP has been running for a while try closing it and restarting it.

If neither of these solutions fixes the problem, and you believe that the number of points in your Account is an error, you must notify us within 60 days of the occurrence. Otherwise, the number of points in your Account will be deemed correct. Please use the contact information below.

Please allow 24-48 hours for Active Member Rewards points to accrue in your account.

I tried to share to Facebook/Twitter, but it is not working?

Please ensure that your share settings are turned on in the 'Profile' section of the Active Member Rewards Portal and Mobile APP

My APP keeps freezing or shutting down by itself. What should I do?

Please try uninstalling the APP from your phone and re-installing to ensure you have the most recent version.

If your phone is full and has limited space left, this can affect your applications from running smoothly.

If you are using Shaw Open as your wifi connection, please see 'Shaw Internet Customers' below.

If you are still having issues, please use the contact information below.

I checked-in using the digital barcode on the APP but have not received any points?

Please allow 24-48 hours for Active Member Rewards points to accrue in your account.

If you still have not received your points after this time period, please try the following:

  • Hit the 'Refresh' button in the top right corner of the APP
  • Turn the APP off completely and restart it

I'm having issues connecting to the APP.

If you are experiencing issues with launching the APP you may need to confirm your wifi connection status.

Talisman Centre Member WiFi

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named Member_Internet from the list of available networks and connect to it using the password "freetrial"

Shaw Internet Customers

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named ShawOpen from the list of available networks and connect to it
  3. Open your Web Browser and you will be presented with the Shaw WiFi sign in page. If you are using an iOS device, this page will automatically open for you once you have selected the ShawOpen network
  4.  Sign in using your @shaw.ca email address and password
  5. Select the option to remember the Shaw Go WiFi network on your device
  6. Once you have connected to ShawOpen, your device will automatically connect to other Shaw Go WiFi hotspots when you are within their range.

How do I forget the Shaw Go WiFi network?

If you are not a Shaw Internet customer, and your phone tries to automatically connect to "ShawOpen", you may have trouble launching the APP. You will want to tell your phone to "Forget this Network":

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named ShawOpen from the list of available preferred networks on your device
  3. iOS mobile devices: Select the blue arrow beside ShawOpen > Forget this Network > Forget
  4. Android devices: Click on ShawOpen > Forget

 


If you are having issues with any area of the Active Member Rewards Portal or the APP, please contact:

Neil Carr
Member Care & Marketing Coordinator
ncarr@talismancentre.com